This funny Norwegian video shows how a Medieval helpdesk solved usability problems with the cutting edge technology at the time... the book. The official version of the video uploaded by the Norwegian Broadcasting company (NRK) can also be found on YouTube.
For all of us who have used modern-day IT helpdesks or have helped others with technical problems -- it is comforting to see how few things have changed over the ages... If you still have the courage to try something new, check out the top 10 tips on using Web 2.0 in Medicine collected by ScienceRoll.
10 Tips for How to Use Web 2.0 in Medicine. ScienceRoll.com.
Link via Medical Education Blog.