How to respond to angry emails: save as draft

Some useful advice from the blog Life as a Healthcare CIO:

"Every time I have responded to angry email with emotion I have regretted it. Although it may feel good to respond to a negative email with a venomous answer, emotion is never appropriate. I tell my staff that if they ever feel emotion while writing an email, "save as draft". Get someone else to review the response first. Send it after a day of rest.

Thus, keep a stiff upper lip, have a thick skin, and run each day based on your trajectory not the position of your ego. "

The same advice applies to writing blog posts and commenting.

Always Look on the Bright Side. Life as a Healthcare CIO.
Image source:, public domain.

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