Is this the best way to use Twitter?
Is it "creepy" if a hospital follows patients on Twitter?
It is OK for a doctor to follow his patients on Twitter? On Facebook?
See some parts of the Twitter discussion below (the oldest post is at the bottom, the newest at the top):
Ed_Bennett Last word. Hospitals follow patients = bad & creepy. Patients follow hospital = good. Hospitals monitoring social nets for problems = smart
From the comments:
"I think it is poor customer service to ignore that your patients, caregivers and whomever else are saying about you in twitter. Would you ignore someone in the hallway that looked lost, or was complaining about some service issue? Is it a breach of their privacy to ask them if they need help in an email, on the phone or in the parking lot?"
Please see the rest of the comments below for continuation of the discussion.
Top U.S. Hospitals Are On Twitter
How are hospitals using Twitter....and is it really effective? Hospital Online Marketing Education.
A comprehensive list of U.S. Hospitals that use YouTube, Facebook , Twitter or Other Social Networks. Ed Bennett.
Image source: sxc.hu, free.
Hospitals have found Twitter. Should we be afraid? Chris Seper. MedCity News, 01/2009.