CNN video: Steps to avoid medical errors

From CNN:

1. Say: "My name is Mary Smith, my date of birth is October 21, 1965, and I'm here for an appendectomy."

2. Say: "Please check my ID bracelet."

3. Say: "Please look in my chart and tell me what procedure I'm having."

4. Say: "I want to mark up my surgical site with the surgeon present."

5. Be impolite.

How to avoid falling victim to a hospital mistake - CNN

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