The video features my former colleagues and hospital medicine stars Drs. Moises Auron and Vj Velez:
Some key messages:
- Establish rapport and plan an encounter with the patient
- Elicit the patient perspective using FIFE (function, ideas, fears and
expectations)
- Apply PEARLS (partnership, empathy, acknowledgment, respect,
legitimation and support) to convey empathy
- Incorporate the patient into decision making and education using ART
(ask, respond, tell)
References:
Relationship-Centered Communication for Physicians (PDF) from Cleveland Clinic Academy
No comments:
Post a Comment