Quite a few things about the U.S. healthcare system can be learned from this 40-minute presentation from the Cleveland Clinic YouTube channel:
Their previous and new empathy videos are definitely worth-watching:
Patient care is more than just healing -- it's building a connection that encompasses mind, body and soul. If you could stand in someone else's shoes . . . hear what they hear. See what they see. Feel what they feel. Would you treat them differently? CEO Toby Cosgrove, MD, shared this video, titled "Empathy," with the Cleveland Clinic staff during his 2012 State of the Clinic address on Feb. 27, 2013.
When you're in the hospital, everything changes. You depend on caregivers for everything. Each word, each touch, each visit really matters. "Cleveland Clinic's Empathy: The Human Connection to Patient Care" told part of the story. But there's much more. You'll be moved by these life-changing stories, and astonished when you learn what these patients have in common.
Disclaimer: I was Assistant Professor of Medicine at Cleveland Clinic from 2005 to 2008.